teleguy
Enthusiast
Jun 20, 2005, 10:31 AM
Post #1 of 1
(672 views)
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Not to be outdone by TMobile (see the thread "Way to Go" in the TMobile forum for the JD Power survey results) in the battle of the customer surveys, Verizon is touting the results of a different poll showing itself tops in Customer Care.
How has your experience with Verizon been? Tops like this survey, or not?
Give your review of why Verizon deserves (or not) top dog status.
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Verizon Wireless Recognized As Leading Brand For Customer Loyalty
2005 Brandweek Customer Loyalty Award Latest In Long List of Accolades
06/07/2005
BEDMINSTER, NJ — Verizon Wireless, the wireless industry leader in customer loyalty, has once again been recognized for its dedication to customer satisfaction, ranking in the top spot in the wireless phone service category in Brandweek magazine’s 2005 Brand Keys Customer Loyalty Index®.
Brand Keys, the New York-based brand and customer loyalty research consultancy, interviewed 10,200 consumers to discover which of 222 brands in 35 categories command the highest measure of customer loyalty. Of the brands measured in the wireless phone service category, Verizon Wireless best met or exceeded customer expectations of the "ideal" brand, the one whose customers will demonstrate the highest levels of loyalty and profitability over the coming months.
Verizon Wireless tops more third-party surveys of wireless customer satisfaction than any other provider. Most recently Verizon Wireless: - Ranked highest among U.S. wireless service providers for customer satisfaction in the latest American Customer Satisfaction Index (ACSI) for the second consecutive year.
- Scored an “A” in caller satisfaction and a “B” in Call Completion in Vocal Laboratories’ Q1 2005 SectorPulse Wireless Report, leading all national wireless carriers.
- Ranked highest in The Customer Respect Group’s Second Quarter 2005 Online Customer Respect Survey of North America’s largest telecommunications and networking firms, an in-depth analysis and independent measure of a customer’s online experience when interacting with companies via the Internet.
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