profcuestroke
Novice
Oct 26, 2006, 11:26 AM
Post #2 of 3
(588 views)
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I fully understand your frustration. The wild part is that you have no appeals. The clerk you dial with is all you're going to get. Get a good one, bonus. Get a bad one, forget the recording. The only thing that will get reported is what the clerk logs and everyone after that is going to deal with you on the basis of what that clerk reported.
Here's my lastest horror story.
Fido: Beware! This dog bites.
I don't know what your experiences have been with cellular phone services but mine have been varied and not very pleasant.
My first was with Bell and a plan that was supposed to cost me under $50/month regularly totaled $300 or more. I tried another company, I've forgotten the name but the results were the same.
Rogers came next and while the bills came in lower there were so many hoops and hassles that I simply couldn't handle it. Then came Fido. For the first three years everything was fine. The service area was limited and there was no reception inside buildings but my $40 package regularly billed in at around $55 and it served my needs.
Then something happened, I'm not sure what but they started pressuring me to sign up for preauthorized payments. I lost my phone and was sent a new one. I had problems with the phone but I couldn't get repairs because I didn't have a receipt. I wanted to switch phones on an intro package but they refused because I wasn't a new customer even though the phone I had was faulty. I finally got to talk to someone in Quebec who made an exception emphasizing that he was quote: "doing me a favor".
I've been with Fido over eight years, endured their glitches and limitations, recommended them to friends. I've been sick, suffered some business reversals, got behind in my bill. Made a payment on time (I thought) I was a month late. Somebody called me about it, my recollection and theirs differ. Anyway, I promised to bring the account up to date by the end of the month. They were expecting a partial mid month (that's the part we differ on). They cut off my service ($52 due) five days before the end of the month.
I called, asked for a manager or supervisor. Five people, a hundred requests, they absolutely refused to allow me to speak to any person in authority. When I asked for an office location I was told I could go to any Fido store. When I asked for a name I was told (by Frank) that he wouldn't give me a name of any person in authority, he WOULDN'T give me an office address and he was downright obnoxious.
Today, I went to a Fido store, offered to pay the bill and was informed that I'd have to wait one to two days before my service would be restored. I called customer service (anything but) and they confirmed that I'd have to wait. After crying a little I was told that if I paid the current plus the next bill he would "do me a favor" and restore my service immediately.
When I suggested that it wasn't a favor but customer service, he advised me that no, it was a favor and that I should be grateful.
Bottom line: The clerk you talk to is as high up the ladder as you're ever going to get. And maybe, if you plant your kisses in the right place, he/she just might "do you a favor".
I'll be leaving Fido. Real hassle changing phone numbers, I've set on a 90 day transition.
So beware of FIDO, that dog bites.
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