cleo
New User
Dec 4, 2004, 3:44 PM
Post #1 of 1
(2888 views)
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I think Mr. Neuman should be paying more attention to serving his current customer base that seems to be rapidly depleting rather than to acquisitions. I have been a Bell customer since 2002 [changing from another supplier due to lack of coverage] and have been extremely happy with coverage but extremely unsatisfied with their customer service procedures. The customer service agent is friendly, receptive and promises to make necessary changes but sure enough when the bill comes in, none of the changes were made and then you have to go and re educate another clerk. Now you can't even contact anyone. One can leave the telephone number for a call back that assures you that you will not lose your place in line.....but it never comes. Mid 2002 they had placed my account with an unknown corporate plan [their error] and it took almost 9 months to correct. Finally billing issues were resolved and subsequently graduating to the current mess which is resulting in receiving bills with erroneous charges and having NO RESOLUTION or course for same. Does one stay with the devil you know and work out the frustrations or are there plans out there with competent financial plan administrators?
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