janelledelo
New User
Jan 7, 2005, 4:22 PM
Post #1 of 4
(2098 views)
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Need help, advice, similar problems, anything from someone. I bought a LG L1150 about 3 months ago. We had AT&T and added a new line. The phone worked fine, until AT&T was bought out by Cingular. The phone would just stop making calls or receiving them for 30-60 minutes at a time even with a full signal bar. So, I went in to the store and they said that the problem was most likely that since Cingular bought AT&T, the phone was manufactured before they knew they would buy them and it did not have the necessary software. I call warranty exchange and they sent me a new phone. I do always hate this because I bought a new phone and I get a used one back. Oh well. But this phone does not work, automatically transfers calls to my voicemail no matter what I do. Wonderful. So I am getting mad. Call again to get new phone. This one drops calls like mad. Haven't been able to take or make more than 2 calls since I've received it. Unless I have all 5 signal bars cant even attempt to make a call. Doesn't drop them like normal either. I just look down and my screen looks like no such call ever happened. This is for incoming and outgoing calls. Call again. They say they will yet again give me the same model phone. Explain this model clearly is a problem, want different model. Have 4 lines through AT&T and threaten to pull them all. Solution they give me. Move to Cingular and buy a new phone. No one to talk to, no one will help me. No one at AT&T/Cingular has any decision making powers and rattles off the same script over and over. Wrote letters, emails, nothing. I dont care what the contract I signed said, a 2 month old phone is still new and I expect it to be working. Contract says after a month, they are useless and wont do anything to help you. HELP! Need testimonials to same problems, 1150 problems something. Considering throwing phone and self over freeway overpass at this point. Spent 12 total hours attempting to fix this issue, mainly talking to warranty exchange, once in store, only to have them make me sit on phone with warranty exchange. Short of seriously harming barely english speaking customer service reps at AT&T what do i do?
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