bulmer
Novice
Aug 7, 2004, 3:00 PM
Post #1 of 1
(2268 views)
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For anybody considering FIDO, you might want to read about my recent experiences with their (so called) Customer Service Department:
- April 14th, I purchased a Siemens S55
- After 2 months, the phone started dropping calls. I was losing 1 of 3 calls...during the conversation
- July 31st: I exchanged it for another S55.
- August 5th: Another failure (would not turn on). Replaced with another S55
- August 6th: Another failuere. This time the window would not illuminate. Replaced with another S55
- August 7th: Another failure. This time when I push a button on the phone, "Error Occured" message appears.
Five S55's...all bad. By now, I've given up on the S55 so I ask FIDO to replace it with a different model.
(Interesting to note that all of the replacement phones came out of a 'bag' in a drawer. At no time did they ever go out back and get a brand new phone out of the box. Are they passing off 'reconditioned phones as new?)
So what do they do? Offer me a $150 discount off the FULL RETAIL PRICE ($400) of another phone! That replacement phone is currently being offered for $200 (with an agreement). My S55 was $100 (with an agreement).
My proposal to FIDO was that I'll take the new phone and pay the extra $100. Nope...they wanted me to pay $250 ($400 less the $150 credit). Add this to the $100 I originally paid, now I'm into it for $350.
Would the Fido store manager budge? No
Would Fido Customer Service Department budge? No
Would Fido Customer Relations Department budge? No
A warning to anyone even remotely considering using Fido: Be careful if you are expecting satisfactory customer service. After reading my experience, judge for yourself accordingly.
PB
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